Identifying Business Opportunities Internally: A Glass Half-Full Outlook On The COVID-19 Pandemic

Josh Altman • April 28, 2020

Just like many other businesses out there, when this pandemic hit, we found ourselves anxious and uncertain about the future. We started worrying about what kind of lasting impact this will have on our businesses, careers, and overall livelihoods.

There’s no way we could have predicted or prepared for this challenge. But as a business, we need to find calm in the chaos and use this as a time to think, adapt, and evolve.

Whether or not you have realized it yet, this situation has created a chance to slow down, look inside, and improve ourselves from the inside out. While there are many different things to consider, here are some key things that we immediately thought about:

Do we understand the flow of money in our business?

Is your business built on project work (one-time payments) or recurring work (recurring payments)? Understanding the timing of when money is coming in and out is crucial to staying afloat when times are tough. In addition, having a recurring stream of business can create a secure foundation for any company. Waking up on January 1st with true predictable revenue is a beautiful thing. If you don’t have an area of your business that is built on recurring revenue, think about how you could build one.

Are we diversified in our customer base?

Think of this as a risk assessment of your book of business. Is your business dependent on a customer base made up of a few, large customers in a narrow industry, or is it made up of many smaller customers spread across many industries? Part of this simply depends on what your company does, but it’s always an important question to ask yourself. If most of your business is dependent on, say, 20 customers, then your business will be heavily impacted if you lose 1 of those customers. On the other hand, if most of your business is spread out over 100 customers of similar size, then losing 1 won’t hurt too bad. At a time like this, having (or starting to build) a large volume of customers can create some added security.

Where are we wasting resources?

When was the last time you took a hard look at all the things you spend money on? It’s easy to brush off $50 here and $100 there. When looking at all of these small costs together, however, they can quickly add up. By cutting out small unneeded expenses, you will have immediately created more efficiency and profitability for your business. Make it a habit at least once a year to review your expenses in every department. Every little bit counts.

Shift (but don’t cut) marketing spend.

If it makes sense to cut your ad spend right now, think about switching that budget to something like a website revamp or content marketing and SEO. Successful marketing is built on momentum, a consistent effort that takes time to build. Many small businesses will tie their budget to a percentage of sales. However you determine what you will be spending on marketing, stick to it on some level. It is a very important component of any growing business.

This list could go on and on, but these are a handful of things that we have personally analyzed within our own business.

We now have had the benefit of seeing how bad things can get, and how quickly they can get there. The silver lining of this pandemic is that if we can survive this as a business, we will evolve to grow stronger, more intelligent, and better prepared for the future.

Stay safe out there, and stay hopeful!

By Ross Cohen March 19, 2026
Reverse-engineer competitor rankings by analyzing their content, keywords, and backlinks to uncover what works and build a strategy that outperforms them.
By Ross Cohen March 19, 2026
SEO forecasting helps predict traffic, leads, and revenue by using data, intent, and trends—turning your strategy into a measurable and scalable growth plan.
By Ross Cohen March 19, 2026
Find low-competition, high-intent keywords that drive real results by focusing on intent, analyzing competition, and targeting opportunities others overlook.
By Ross Cohen March 19, 2026
Understand the difference between informational, navigational, and transactional keywords to target intent, improve rankings, and drive more meaningful SEO results.
By Ross Cohen March 19, 2026
Build a powerful SEO strategy from scratch in 2026 by focusing on intent, content, technical SEO, and systems that drive long-term growth and real results.
By Ross Cohen March 19, 2026
Use heatmaps and user behavior data to improve SEO rankings by understanding engagement, optimizing content placement, and creating a better user experience.
By Ross Cohen March 19, 2026
Build a content calendar that drives long-term SEO growth with consistent publishing, strategic topics, and a system that turns content into lasting results.
By Ross Cohen March 19, 2026
SEO success isn’t traffic—it’s profit. Focus on the metrics that drive revenue, like conversions, CAC, and LTV, to turn your SEO into a true growth engine.
By Ross Cohen March 19, 2026
Turn website traffic into qualified local leads by targeting high-intent users, optimizing pages for conversions, and building trust that drives real customer actions.
By Ross Cohen March 19, 2026
SEO brings traffic, but CRO turns visitors into customers. Learn why combining both is essential to maximize conversions, revenue, and real business growth.