6 Things Your Customers Want to Hear From You Right Now

Emily Lupinacci • April 9, 2020

Everyone is a little overwhelmed by the current situation, so they’re not necessarily thinking about your business or your product or your service. But that doesn’t mean your customers don’t want to hear from you. There’s a difference between promoting to your customers and communicating with them. We suggest doing the latter.

Here are some things your customers would want to hear from you during this time:

  1. If you’re still operating, even if it’s just on an emergency basis, how are you following CDC guidelines to provide your customers with the safest experience? Having service providers in the home can be a stressful experience these days, so how are you offering peace of mind?
  1. Which of your services can be offered remotely? Let customers know how they can schedule a virtual appointment or consultation—even if the work can’t be completed right now.
  1. How clients stuck at home can cope in the absence of your service. Dental professionals can remind clients about the best way to keep teeth healthy between cleaning appointments, hair salons can demonstrate the best styles to cover up roots between colorings, etc.
  1. How can your loyal customers best support you? Many of us are wondering how we can help keep our favorite small businesses afloat and welcome the opportunity to do so. Asking satisfied customers to review you on Google, Facebook or Yelp is a great way to get support while your customers are stuck at home.
  1. How are you giving back? Are you making contributions to an important virus-related cause? Are you finding unique ways to support your staff? Even if you’re not in a position to give right now, you can keep an eye out for uplifting stories and share the positivity.
  1. Just plain reassurance. Your clients might simply want to know that you’re optimistic about the future and look forward to serving them when it’s safe to do so! Tell your audience how you’re keeping busy at home, and offer support and answers to any questions they have related to your service.

Relentless promotion of your product may feel insensitive at the moment, but it doesn’t mean that now is the time for radio silence! If you need help striking the right balance between keeping your customers engaged and being mindful of the current crisis, send us a note or give us a call—we’re always happy to talk it through!

Customer Reviews on Google My Business
By Ross Cohen May 15, 2024
In this blog we delve into the pivotal role reviews play in local SEO. The blog emphasizes the importance of reviews as the top-ranking factor for Google My Business and outlines practical strategies for small business owners. We highlight the need to create a seamless review request process, incentivize reviews, leverage email lists, and encourage keyword-rich reviews. Satisfied customers are critical in boosting a business's prominence and, consequently, its Google My Business ranking. By implementing these tips, small business owners can enhance their online visibility, attract more customers, and optimize their presence on Google My Business to stand out in the competitive local market. Elevate your business today with these actionable insights.
Prioritizing Marketing Budget
By Ross Cohen March 20, 2024
This blog explains why effectively managing your online marketing budget is crucial for your small businesses. How to decide where to spend your money wisely will help achieve your goals. First, you need to figure out what's most important for your business. This could be getting more customers, showing up higher on Google, or bringing more people to your website. Then, focus your budget on these goals, like investing in ads or services that can help you get more leads. An example of this is a business owner who wants more customers and better Google rankings. Finally, it covers tips for managing your budget, such as checking how well your current marketing is working and adjusting as needed. Overall, it's about using your money smartly to make your business succeed online.
By Ross Cohen February 22, 2024
The Power of Google Ads for Lead Generation In the world of digital marketing, lead generation is the lifeblood of small businesses. But with so many options available, why should small business owners turn to Google Ads for lead generation? Immediate Impact: Results at Your Fingertips One of the most compelling reasons to choose Google Ads for lead generation is the immediate impact it can have on your business. Unlike search engine optimization (SEO) that takes time to build momentum, Google Ads delivers results almost instantly. The moment you launch a Google Ads campaign, your ads start appearing in search results, driving potential leads to your website. This instant visibility can lead to immediate inquiries and conversions. For small businesses looking to boost their leads quickly, Google Ads is the perfect tool. More Opportunity, Less Limitation Google Ads offers small businesses a world of opportunities that can be hard to match with other forms of marketing. It's a versatile platform that allows you to target specific keywords, demographics, locations, and even the devices your audience uses. This level of precision ensures that your message reaches the right people at the right time. Additionally, with Google Ads, you have control over your budget. You can set daily or monthly spending limits, ensuring that you stay within your financial comfort zone. This means you can tailor your lead generation efforts to suit your budget, making Google Ads accessible for businesses of all sizes. An Investment, Not an Expense Small business owners often hesitate to invest in advertising, viewing it as an expense rather than an investment. However, Google Ads challenges this perception. When you launch a Google Ads campaign, you're essentially investing in the growth of your business. Every dollar spent on Google Ads can potentially bring in leads and customers, leading to revenue that far surpasses your advertising expenditure. It's a cost-effective way to scale your business and see a tangible return on investment (ROI). Viewing Google Ads as an investment allows small business owners to unlock its full potential for lead generation. Transparency and Informed Decision-Making In the world of business, data is power, and Google Ads provides a wealth of it. The platform offers unparalleled transparency, allowing you to track the performance of your ads with precision. You can see exactly how many clicks your ads receive, the keywords that drive the most traffic, and even the cost per lead. This level of data allows you to make informed decisions about your lead generation strategy. You can identify what's working and what needs improvement, enabling you to refine your campaigns for better results. The transparency and data-driven nature of Google Ads empower small business owners to optimize their marketing efforts continuously. Conclusion: The Smart Choice for Small Business Lead Generation In conclusion, Google Ads is undeniably the best option for small business lead generation. Its ability to provide an immediate impact, offer vast opportunities, be an investment rather than an expense, and deliver transparent data makes it a standout choice. By leveraging Google Ads, small business owners can quickly boost their leads, reach a highly targeted audience, and see a tangible return on investment. It's a tool that empowers you to make informed decisions about your marketing strategy and drive your business towards growth and success. So, don't miss out on the incredible potential of Google Ads for lead generation—start harnessing its power today. To learn more about GetPhound's pay-per-click solutions, visit our Google Ads service page.
How To Pick A Blog Topic For SEO
By Ross Cohen December 15, 2023
Discover the art of selecting the perfect blog topic for SEO as a small business owner. Learn the significance of answering common customer questions, providing DIY advice, and how it all connects to search-ability. Dive into the world of great ideas for an SEO blog topic and understand why patience is crucial in your SEO journey.
Sources of SEO Traffic
By Ross Cohen November 20, 2023
In this blog, we discuss the various sources of organic SEO traffic. Small business owners, buckle up as we explore direct traffic, organic search traffic, referral traffic, email traffic, and social traffic, all seen in Google Analytics. Discover why each source requires unique efforts and how their combination creates a robust SEO campaign.
How SEO Works - GetPhound
By Ross Cohen October 20, 2023
In this article, we'll demystify the world of SEO (Search Engine Optimization) for small business owners. We'll explain how SEO works by illustrating the connection between activity, rankings, traffic, and business growth. Plus, we'll emphasize the importance of patience, as SEO is a long-term strategy that can significantly boost your online presence.
Can ChatGPT Really Write My Blog for Me
By Ross Cohen September 5, 2023
Sure, ChatGPT can technically write a blog for you. But that's not the question you should be asking. What you want to know is whether the blog it writes uses any kind of smart SEO strategy at all...
By Ross Cohen August 7, 2023
You’re running a Google Ads campaign, but where are your ads? You can’t see your ads showing in search results and have no idea why.
SEO TIPS FOR SCALP MICROPIGMENTATION (SMP) MARKETING
By Ross Cohen July 18, 2023
These are our tried-and-true SEO tips for scalp micropigmentation (SMP) marketing. We've helped dozens of SMP practices get on the map and increase traffic to their website and ultimately business in their practice.
modern responsive website example
By Ross Cohen July 12, 2023
The top 10 things that make a website look and feel modern in 2023. Our web experts delve into what elements give modern-day websites that fresh look and help businesses attract more customers.
More Posts
Share by: